When the Inactivity Tracking feature is enabled then events will be raised when a work item of a given type has not been updated within a specified period of time. Activity is calculated based on the work item itself together with child work items. For example a case won't be considered to be inactive if child tasks have been updated.
Maintenance Plans for Inactive Items
To enable the creation of events for inactive items go to Admin > Maintenance Plans and ensure the 'Check for inactive work types and raise inactive events as appropriate plan is present. If this is not pleasant please contact sharedo support.
Feature Configuration
Access this global feature at Launchpad > Admin > Features > Global Features. Search for inactivity.
| Feature Element | Description |
|---|---|
| Track child types with paths | Enable the child items on which activity will be included in determining if the case is inactive |
| Consider Inactive After | Set the number of days after which the work type is considered inactive |