Time can be recorded as an action after an email has been sent/filed. Time is available on the Actions drop-down or, if the panel is expanded, on the Time tab.
Complete the time fields:
| Field | Description |
|---|---|
| Time Classification | The time classification category. Options are sourced from the time configuration for the linked case. |
| Category | The time category. Options depend on the selected classification. |
| Phase/Task | The phase or task to associate the time entry with. |
| Activity | The activity type. |
| Start | The date and time the work started. Defaults to the current date and time. Format: DD/MM/YYYY hh:mm. |
| Units | The number of time units. 1 unit = 6 minutes. Use the quick-add links (4u, 2u, 1u) to increment. Updating Units recalculates Duration and End. |
| Narrative | Free-text description of the work performed. |
The Submit button is not available until all mandatory fields including the narrative are completed. Select Submit to create the time entry.