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Set up contracts and statements of work for the services you deliver
What are Contracts? Contracts provide the top-level work container. All cases and tasks have a contract as the top-level ancestor. Contracts allow you t...
You can create a contract in the front-end of the application. Go to the left-hand Workbench menu. Click Contract Management > Contract Listing > ...
You can create a Statement of Work in the front-end of the application. Go to the left-hand menu on the Workbench. Click Contract Management > SoW Li...