This is the stand-alone version of this article.

Overview

While the geopoints system is designed to be intuitive, you may occasionally encounter issues with map precision, coordinate formats, or display settings. This guide addresses common problems you might face when capturing or managing location data in ShareDo.

Map and Pin Issues

The map pin is in the wrong location

When using the postcode lookup, the system plots the map pin based on the official address data. Occasionally, this may result in the pin being placed in the centre of a street or slightly off-target from the specific building.

Solution:

1. Verify that the address details are correct.
2. Click the Set on map button below the map interface.
3. Click the precise location on the map where you want the pin to be placed.
4. The system will automatically update the Latitude and Longitude fields to match your new selection.

I cannot find my pin on the map

If you zoom out too far or scroll away from the initial location while exploring the map, you may lose sight of your marker.

Solution:

1. Locate the map controls within the Geo Point section.
2. Click the Fit button.
3. The map will instantly recenter and zoom to fit the existing pin or geometry.

Data and Configuration Issues

Coordinates are not appearing on the map

ShareDo supports different coordinate types, but not all are compatible with the visual mapping software.

Solution:

1. Check the coordinate type selected in the global feature configuration.
2. Ensure you are using Latitude and Longitude (Lat/Lon).
3. If Easting Northing is selected, note that while the system can store this data, it cannot plot these points on the Google Maps interface used by ShareDo.

Address fields change unexpectedly

You may notice that the required fields in the address section change labels (e.g., from "County" to "State/Province") or mandatory status.

Solution:

1. Check the Country field at the top of the address section.
2. ShareDo drives address rules based on the selected country configuration.
3. For example, selecting "Australia" will change "County" to "State/Province," whereas "United Kingdom" will display standard UK address fields.

I cannot see all locations on one map

If you are capturing multiple location types (e.g., an incident location and a vehicle location) but they appear on separate maps in your form, the configuration likely uses individual "Single Editor" aspects.

Solution:

1. Contact your system administrator or a user with Modeller permissions.
2. Request that they configure a Geopoints aspect.
3. Ensure the aspect is set to List mode and includes all relevant location types (e.g., Incident Location, Vehicle Location, Points of Interest).

Once updated, the key facts blade will display a single cohesive map showing all related points and boundaries.